Refund & Cancellation

Every order is printed just for you, so our policy is built around getting it right before we print, and fixing it fast if we get it wrong.

Cancelling an order

You can cancel for a full refund at any time before you approve your proof. Once you approve the proof and printing has started, the order can no longer be cancelled.

Changes before printing

You can change your design, sizes, colours and quantities as often as you like until you approve the proof. Changes after approval may not be possible if printing has started.

Custom items cannot be returned

Because everything is printed with your design, we cannot accept returns for a change of mind, a wrong size you chose, or a mistake in artwork you approved. Please check sizes, spelling and dates on your proof carefully.

If we get it wrong

If anything arrives misprinted, damaged, faulty, or different from the proof you approved, tell us within 14 days of delivery with photos. We will reprint the affected pieces at our cost or refund them, whichever you prefer. You do not need to send them back unless we ask.

Missing pieces

Count your order when it arrives. If anything is missing, tell us within 7 days and we will send it.

How refunds are paid

Refunds go back to the card or account you paid with, within two working days of being agreed. Your bank then usually takes three to five working days. These terms do not affect your rights under California and federal consumer law.